What this page is for
The Support area is where you manage customer questions and help requests from first contact through resolution. It combines ticket management for your team with support form controls for your public site.What you’ll see
- Support Tickets
The main queue where your team reviews and replies to customer tickets. - Support Settings
Controls for support departments and pre-sales form behavior. - Public support form flow
Customer-facing form behavior for logged-in users and visitors.
Typical support workflow
- Customer submits a support request.
- Ticket appears in Support Tickets for staff review.
- Staff assign, prioritize, and update status.
- Customer and staff reply in the same ticket thread.
- Ticket is closed when resolved.
Key behaviors from the platform
- Customers can only see their own tickets.
- Staff and admin can see all tickets.
- New ticket and ticket reply email notifications are sent using email templates.
- Ticket metadata includes status, department, priority, assignee, and last action.