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What this page is for

The Order Cancellations page is where you manage cancellation requests for customer orders. Use it to review request details, decide how each request should be handled, and keep a clear audit trail of outcomes.

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What you’ll see

  • Cancellation request list
    A table of requested cancellations with order, customer, and status information.
    • View: Open the full cancellation request.
    • Approve / Reject: Process the request according to your policy.
    • Notes: Record internal context for future reference.
  • Search and filters
    Filter requests by status, customer, order, or date.
For most teams, the usual flow is:
  1. Review new cancellation requests.
  2. Validate eligibility against your cancellation/refund policy.
  3. Approve or reject and update any related order or billing records.

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Day-to-day usage

  • Process new requests quickly to reduce support follow-up.
  • Keep internal notes clear for billing and support teams.
  • Regularly review rejected cases to spot policy or communication gaps.