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What this page is for

The public Support page is customer-facing and is used for direct support contact. Behavior changes depending on whether the visitor is logged in.

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Logged-in customer flow

Logged-in users see a Submit a Support Ticket form with:
  • Subject
  • Department (from configured support departments)
  • Message
When submitted:
  1. A support ticket is created.
  2. First message is stored in the ticket thread.
  3. Status is set to open.
  4. Priority defaults to low.
  5. Email notifications are sent.

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Guest / visitor flow

If Show pre-sales contact form is enabled, guests see a Pre-Sales Contact Form:
  • Name
  • Email
  • Message
Submitting this creates a support ticket with:
  • Subject: Pre-Sales Inquiry
  • Department: Sales
  • Status: open
  • Priority: low

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Validation and submission UX

  • Forms validate required fields before submission.
  • Submissions are handled asynchronously and return success/error messages.